Terms & Conditions

Terms & Conditions

Welcome to Amaravathi palace. By using our website or placing an order, you agree to the following Terms & Conditions.

1. Introduction

This website allows customers to browse our menu, place orders, and access services.

1.1 Use of Website

You agree not to misuse the website for unlawful or fraudulent activities. All information provided must be accurate.

1.2 Food Orders & Acceptance

• Order confirmation via SMS/Email
• Orders depend on availability & timings
• We may cancel orders due to stock or errors

1.3 Pricing & Payment

• Prices are in INR
• Secure payment gateways used
• Orders confirmed after payment

1.4 Food Quality & Allergens

We maintain hygiene standards. Customers must check ingredients for allergies.

1.5 Limitation of Liability

We are not responsible for delays due to external factors. Liability is limited to order value.

2. Shipping / Delivery Policy

2.1 Delivery Areas

Delivery is available only in serviceable locations.

2.2 Delivery Time

Estimated 30–90 minutes depending on conditions.

2.3 Delivery Charges

Charges (if any) shown at checkout.

2.4 Proof of Delivery

OTP or signature may be required.

3. Cancellation & Refund Policy

3.1 Customer Cancellation

Orders cannot be canceled once placed.

3.2 Restaurant Cancellation

• Item unavailable
• Restaurant closed
• Technical errors
• Unserviceable location

3.3 Refund Policy

• Order canceled by restaurant
• Payment deducted but not confirmed
• Incorrect or undelivered order

3.4 Refund Process

Refunds processed within 5–7 working days.

Contact Support

customercare@amaravathipalace.com
info@amaravathipalace.com
Phone: +91 99727 77580